Timing Is Everything: Response Time is Essential for Converting Law Firm Leads

Nobody has ever liked waiting.  But, there has never been a point in recorded history where people have liked waiting less.  Cave people, I suppose, never had the benefit of the internet and smartphones.  But, I’m not even talking about the Neanderthals; heck, people are far less patient than they were even ten years ago, since things like Netflix have pumped urgency addition up on steroids.  No one wants to wait for anything anymore, because no one has to wait for anything anymore.  Except for hiring law firms.

 


Despite the fact that consumers are simultaneously less patient and have more choices than ever before, attorneys still make those consumers wait.  They call; you wait to call them back.  They want engagement; you give them online forms.  They text; you ignore their texts.  Converting leads starts at first contact; and, if you’re not the first contact back, you’ve already lost the game.  Everything you do in marketing your law firm is centered around getting return on calls to actions you’ve carefully crafted as part of your marketing plan.  It doesn’t make sense to go through all of that effort and expense, and then drop the ball at the goal line. 

 

Make sure that everything you do for client engagement is centered around immediacy.  If you cannot actively communicate with a client, figure out a way to provide immediate engagement for that client in ways that are aligned with your marketing strategy.  If you want people to call you, use a virtual receptionist service.  If you want people to text you, create an autoresponder.  If you want people to visit your website, consider a chatbot. 

 

The old saying is that good things come to those who wait; that’s unless you’re running a law firm. 

 

. . . 

If your response time is suboptimal, we can show you how to speed things up. 

Through a unique partnership between the Maine Board of Overseers of the Bar and Jared Correia’s Red Cave Law Firm Consulting, Maine attorneys now have access to experienced law practice management consultants at a special discounted rate. 

To get started, visit Red Cave’s landing page for Maine attorneys, and start running your law practice like a business.

Comments

Post a Comment

Popular posts from this blog

The Nice and Naughty List: How to Pick New Software

Image
Selecting new law firm software can be a daunting prospect .  There are so many options, that attorneys are often waylaid by a paralysis of analysis, and then don’t end up making any positive changes at all .  This is why a lot of law firms end up relying on old and obsolete technologies, rather than updating to modern tools .  Once again, inertia becomes the single worst enemy of law firms.   But, when lawyers do end up selecting specific softwares , they often do so in a hasty manner, just to ensure the painful process end s quickly .  In that case, the selected software is often not a good fit for the law firm, so that attorneys and staff end up wasting time building inefficient workarounds, that dress up the problem, and make the software just a little more palatable for the law firm ’ s use case.     Neither option is particularly compelling.     And, the truth of the matter is that the process of selecti ng the right software for a law firm is not an easy one , and it takes
Read more

Buried Treasure: What Software Features Are You Missing?

Image
What’s been great lately, is that lawyers are increasing their reliance on technology .  That means that law firms are adding efficiency, and revenue.     This is fantastic , absolutely .  But, there’s still more work to do.     That’s because lawyers may be overpaying for technolog y; and, it’s largely because they’re buying new stuff without looking harder at what they already have.   In fact , there are lots of instances where attorneys will purchase a new product without assessing whether they have that tool already included as a feature in another technology platform .  This often happens with productivity software and law practice management software .  The former can include tools like video conferencing and internal chat as product features (meaning you don’t have to pay any more money to use them); and, the latter can include tools like e signature and epayment as product features .  In some cases, and depending on a user’s subscription level, there may limitatio
Read more

Arrested Development: What Do Modern Law Firm Associates Want, Anyway?

Image
There’s a lot in flux around the legal industry of late .  Work roles, places and preferences seem to be changing constantly .  Yet, law firms continue to require associates to move business forward.     Managing partners often think, in these instances, about what the law firm needs .  But, even if in an employer’s market, it pays to consider what your associates ( and potential associates ) actually do want – especially if you want those associates to stick around for a while, along with all the capital you’ve invested in them.   One of the major challenges of hiring is that those doing the hiring are often a generation (or more) removed from those they are hiring .  There’s lots of barriers there to begin with; and , most of those hiring partners are not going to take the time to learn more about candidate preferences.     So, let’s do a quick crash course on what millennial ( and younger ) employees want out of an associate position:     Flexibility. Especially with the m
Read more